Hiring CSA for Ann Arbor

Posting Date: 07-03-14
Title: Customer Service Associate
Location: Ann Arbor, Michigan
Job Type: Full Time

Job Description:
Henderson Glass is seeking a Customer Service Associate for our Ann Arbor location. The CSA is responsible for delivering exceptional service to every customer that they come in contact with, both in person and on the phone. Additional paid training will be given to the associate. Associate will have to work an occasional Saturday

Job Responsibilities:

  • Answer incoming phone calls in a professional manner, properly assist customer on the other end of the phone
  • Obtain, document and verify all insurance information as needed
  • Provide price, schedule and quality quotes for all inquiries
  • Daily filing of work orders
  • Effectively communicate with customers and coworkers
  • Maintain a neat and safe work area

Required Skills

  • Professional appearance
  • Exceptional customer service
  • Prior experience with computers
  • Communicate clearly both verbally and written
  • Prior sales experience a plus
  • Outstanding phone skills
  • Experience handling different sums of money

Required Experience

  • High School Diploma/GED preferred
  • One to two years of customer service experience
  • Must be at least 18 years of age

Email resume to Vince Moynihan at moynihanvp@hendersonglass.com

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