Customer Survey

Henderson Glass is committed to customer satisfaction and would like to know how well we are doing. Your answers will help us to identify areas of excellence as well as areas needing improvement.

When you have completed this survey, please click the "submit" button. You will be given the opportunity to print out a coupon for a "free stone chip repair or free 8 oz Window-Glo" as a token of our appreciation. Thank you for your time and comments.

Your Email (required):

Are you a:
Very frequent visitorSomewhat frequent visitorOccasional visitorFirst-time visitor

Which Henderson Glass location did you last do business with?*

How did you hear about Henderson Glass?*
Insurance AgentReferralColleague/Friend/RelativeYellow PagesWeb SearchOther

Major reason you chose Henderson Glass for your glass needs? (Please check all that apply)
Great customer service in the pastPrice was betterConvenient location to workNeighborhood glass shopCoupon adName recognitionOther

What type of service did Henderson Glass provide for you?*
AutomotiveHome

Were our hours of operation convenient for your shopping needs?
ConvenientSomewhat convenientNot convenient

Store cleanliness?*
Very cleanSomewhat cleanNot clean

Store atmosphere?*
SatisfiedSomewhat satisfiedNot satisfied

Store decor?*
AppealingSomewhat appealingNot appealing

How attentive was our sales associate to your needs?*
Very attentiveSomewhat attentiveNot attentive

How knowledgeable was our sales associate about our products and services?*
Very knowledgeableSomewhat knowledgeableNot knowledgable

Were you made aware of our other products that are associated with the product you just purchased?*
YesNo

Overall, how satisfied were you with the performance of Henderson Glass?*
Very satisfiedSomewhat satisfiedNot satisfied

How satisfied were you with the quality of the merchandise you purchased?*
Very satisfiedSomewhat satisfiedNot satisfied

Did our installers provide you with great customer service?*
Great customer serviceAverage customer servicePoor customer serviceN/A

Did the installer give you the proper instructions/information to care for the product you purchased?*
YesNoN/A

Was the work done in a timely manner?*
YesNo

Were all your concerns addressed to your satisfaction?*
YesNo

How often do you shop at our Henderson Glass store?*
OftenSomewhat oftenNot often

Will you use Henderson Glass in the future for your automotive needs?*
YesNo

Will you use Henderson Glass in the future for your residential needs?*
YesNo

Would you recommend Henderson Glass store to a colleague or friend?*
YesNo

How would you rate the quality of work done in your home or on your vehicle?*
ExcellentAveragePoor

For each of the items below, please check off if you were aware that Henderson Glass offers this flat glass product or service. (Please check all that apply).

Shower Doors
Tub enclosuresFramed shower doorsSemi-frameless shower doorsFrameless Euro shower doorsShower door cleaning productsNone of the above

Glass Products
Cabinet Door GlassPatterned GlassGlass ShelvingPatio TabletopsCustom Tabletops & DesktopsNone of the above

Mirrors
Beveling on MirrorsBevel Overlays for MirrorsCustom MirrorsCustom Wood Framed MirrorsMirrored closet doorsNone of the above

Windows
Reception WindowsReplacement WindowsInsulated GlassStorm DoorsScreen Repair & ReplacementStorm Window RepairNone of the above

Were you aware of the automotive products or services that Henderson Glass provides? (Please check all that apply).
Windshield replacementStone chip repairPower window repairWindow motor replacementWiper bladesAquapel windshield treatmentNone of the above

Gender
MaleFemale

What is your age?
18 - 2526 - 3434 - 4950 - 6465 and Over

We appreciate your feedback on how we can improve our stores, products and customer service. Please feel free to add additional comments.

Would You Like To Sign Up For The Newsletter?
Yes
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